1.- WHO WE ARE

We inform you that all the information you provide us through this website will be incorporated into automated personal data files for which the controller is XDC EUROPE DISTRIBUTION, SLU (hereinafter, CARMELA), with CIF B73961971 with registered office at POL . IND. LAS TERESAS – C/ MIGUEL SERVET. 15 P2 PO BOX 710, registered in the Commercial Registry Sheet MU-95243 Volume 3249 Folio 157 Registration 2.

In accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data (General Data Protection Regulation, hereinafter RGPD), CARMELA will respond to the email box available at the address RGPD@XTI.es , by telephone 968 791 857 or by postal mail to the address indicated above, any questions or claims that you may raise with us in relation to the exercise of your rights regarding Data Protection.

 

2. WHAT TYPE OF DATA DO WE HAVE ABOUT YOU?

We obtain the personal data that you provide us during the purchase procedure or contact registration, which will be the minimum necessary so that CARMELA can offer you its services and its processing will have the purpose of managing the orders placed by you, offering you the requested information. , as well as being able to send you commercial communications about our products and/or services.

You may unsubscribe from commercial communications at any time by sending a message to our contact address described here or by clicking on the link provided for this purpose in the e-mail with said commercial communication.

You may also request the cancellation of your personal data in the same form and manner indicated in the previous paragraph. In this case, your personal data will be blocked once the order has been executed and the purchase price has been paid in full. Your personal data will be deleted after the legally established period for compliance with our commercial and tax obligations.

 

3. FOR WHAT PURPOSE DO WE PROCESS YOUR DATA?

At CARMELA we process the data provided to us by interested parties in order to manage different activities derived from specific procedures carried out in terms of sales, after-sales service, quality of services, etc. In this way, we will use your data to carry out some of the following actions:

•          Sending the information requested from us through the contact form on our website or any other means of contact with our company.
•          Provide both potential clients and our clients with offers of products and services of interest to them.
•          Carry out the administrative, fiscal and accounting management of our clients' orders.
•          Carry out satisfaction surveys in order to be able to offer you the most appropriate offers and an optimized quality of service, etc.
•          Manage the job applications that we receive through the web form enabled for this purpose.

We will not create commercial profiles based on the information provided and consequently we will not make automated decisions about you based on a commercial profile.

 

4. HOW LONG WILL WE KEEP YOUR DATA?

Personal data relating to natural persons linked to potential clients, clients and/or users that CARMELA collects through the different contact and/or information collection forms will be kept as long as its deletion is not requested by the interested party. The data provided by our clients will be kept as long as the commercial relationship between the parties is maintained, respecting in any case the minimum legal retention periods depending on the matter.

In any case, CARMELA will keep your personal data for the period of time reasonably necessary taking into account our needs to respond to questions that arise or resolve problems, make improvements, activate new services and comply with the requirements of applicable legislation. .

This means that we may retain your personal data for a reasonable period of time even after you have stopped using our products or after you have stopped using this website. After this period, your personal data will be deleted from all CARMELA systems.

 

5. WHAT IS THE BASIS OF LEGITIMATION FOR THE PROCESSING OF YOUR DATA?

Depending on the type of data processing, we summarize below the basis of legitimacy of said processing:

PURPOSE OF TREATMENT	BASIS OF LEGITIMATION
Operations Management of customer and end consumer databases for commercial prospecting, contests and promotions.	Consent of the affected person; (Pre)contract execution
Collections from clients through transfers, direct debits and accounting, tax and billing management with clients.	(Pre)contract execution
Management of information requests that arrive through web forms or social networks	(Pre)contract execution
Shipping/return operations of products to customers	(Pre)contract execution
Operations in customer satisfaction survey	(Pre)contract execution
Management of Claims made by clients/consumers	(Pre)contract execution
Operations in incentive and customer loyalty programs - discounts - loyalty cards.	(Pre)contract execution
Management of job applications that arrive through web forms.	Consent of the affected person

6. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED?

CARMELA will never share your personal data with any third party company that intends to use it in its direct marketing actions.

We inform you that we can provide your personal data to Public Administration bodies and competent Authorities in those cases that CARMELA receives a legal request from said Authorities or in cases that, acting in good faith, we consider that such action is reasonably necessary to comply with a judicial process; to respond to any claim or legal demand; or to protect the rights of CARMELA or its clients and the general public.

In order to satisfy the different needs derived from the logistics, accounting, tax, administrative and personnel hiring management of our clients and/or users, it may be necessary for their data to be communicated by CARMELA to the rest of the companies that make up our group. The XTI GROUP companies are: XTI FOOTWEAR SL, XDC EUROPE DISTRIBUTION SLU, MARSAN FOOTWEAR SL, XTI DESARROLLO COMERCIAL SL AND PROYECTO DENVER SL.

The companies in our group are located in Spain, and no type of international data transfer occurs.

CARMELA may provide your personal data to third parties (e.g. Internet service providers that help us manage our website or carry out the contracted services, computer support and maintenance companies, logistics companies, agencies and tax and accounting advice). , etc.).

In any case, these third parties must maintain, at all times, the same levels of security as CARMELA in relation to your personal data and, when necessary, they will be bound by legal commitments in order to keep your personal data private and secure. , and in order to only use the information following specific instructions from CARMELA.

 

7. WHAT ARE YOUR RIGHTS AS AFFECTED OR INTERESTED PARTIES?

You can exercise your rights of access, rectification, deletion, limitation, portability and opposition to your personal data by sending, free of charge, an email to the address: RGPD@XTI.ES or through of our postal address.

In the aforementioned mailbox we will answer all questions and complaints regarding the processing of your personal data that are presented to you. On occasion we may require you to confirm your identity by sending us a copy of your identity document.

We will post any changes we make to our privacy policy. In any case, if the changes are significant, we will provide a prominent notice on our website, or by sending you an email notification.

We encourage you to review our privacy policy whenever you use our services to keep you informed about our information practices and the ways in which we can protect your privacy. If you do not agree with any change in this privacy policy, which refers to the treatments necessary for the provision of our services, you must stop using them and request the deletion of your data, as indicated in the previous section.

Likewise, we inform you that you have the right to withdraw the consents granted at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal.

You will also have the right to file a claim with the Spanish Data Protection Agency, especially when you have not obtained satisfaction in the exercise of your rights.

Spanish Data Protection Agency.

C/ Jorge Juan, 6

28001 – Madrid

Tel. 901100099 / 912663517

 

8. OTHER INFORMATION OF INTEREST ABOUT OUR PRIVACY POLICY

8.1 Security Measures

CARMELA adopts the security levels required by current European and Spanish regulations on data protection, taking into account the state of the art, the costs of application and the nature, scope, context and purposes of the processing described, as well as the risks of varying probability and severity to your rights and freedoms as an individual.

 

8.2 Why is it necessary to accept this Data Protection and Privacy Policy?

This section of the Data Protection Policy for Clients and Users provides you in an easily accessible way with all the necessary information so that you can know the type of data that CARMELA maintains about its potential clients, clients and/or users, the purposes pursued, the rights that data protection regulations recognize to you as an affected person and how to exercise these rights. Therefore, with the deliberate sending of your personal data through our means of contact and/or with the beginning of the commercial relationship with our company, we consider that you recognize and accept the processing of your personal data as described in this policy. .

This personal information will only be used for the purposes for which you have provided it to us or certain national or regional regulations enable us to do so.

In any case, we must warn you that a refusal on your part to provide us with certain requested data could hinder the development of the contractual relationship between the parties with possible serious consequences when providing the various services contemplated within the commercial contract entered into with the contracting party.

If you have any questions regarding this section of the Data Protection Policy for Potential Clients, Clients and users of CARMELA, please contact our organization using the address provided and we will be happy to assist you and answer any questions. additional questions that you want to ask us.

 

9. APPLICABLE LEGISLATION

These Conditions will be governed at all times by the provisions of Spanish and European legislation regarding the protection of personal data and privacy.

10. SOCIAL NETWORKS

Through our website you can access the social networks Facebook, Instagram or YouTube, whose access is open to all users. On these social networks the user can register and follow us for free. Here the user will be able to follow our activities, learn opinions, access photos and videos... The user must be aware that these social networks are independent of https://carmelashoes.com, these social networks are open (they are visible to everyone users of the social network) and the privacy policies are set by each of the social networks (Facebook, Instagram, YouTube... depending on each case). https://carmelashoes.com is not the owner of these social networks.

Some examples of these privacy policies are:

https://www.facebook.com/about/privacy/; https://help.instagram.com/519522125107875?helpref=page_content https://policies.google.com/privacy?hl=es.

11. COOKIE POLICY

Our website https://carmelashoes.com (the “Website”) uses a technology called “cookies” in order to collect information about the use of the Website. We inform you that we can use cookies in order to facilitate your navigation through the Website, distinguish you from other users, provide you with a better experience when using it, and identify problems to improve our Website. Likewise, by accepting this privacy and data protection policy, you consent to our use of cookies that allow us to obtain more information about your preferences and personalize our Website in accordance with your individual interests.

The cookies used by our website are:

Registration cookies: These cookies are generated once the User has registered or subsequently opened their session, and are used to identify them on the websites and services with the following objectives:

Keep the user identified so that, if they close a service or website, the browser or the computer and at another time or another day they re-enter said service or website, they will continue to be identified, thus facilitating their navigation without having to identify themselves again. This functionality can be deleted if the user clicks on the “Exit” functionality, so that this Cookie is deleted and the next time the user enters the website they will have to log in to be identified.

Check if the user is authorized to access certain services, for example, to participate in a contest.

Additionally, some services may use third-party connectors such as Facebook, Twitter or Google. When the user registers in a service with credentials from a social network or third-party identification system, they authorize it to save a persistent cookie that remembers their identity and guarantees access to the website until it expires. The user can delete this cookie and revoke access to the website through social networks or third-party identification systems by updating their preferences on the social network they specify.

Analytics cookies: Every time a User visits a Website or Service, a tool from an external provider (Google Analytics, comScore and similar) generates an analytical cookie on the user's device. This cookie, which is only generated during the visit, will be used on future visits to CARMELA services to anonymously identify the visitor. The main objectives pursued are to allow the anonymous identification of browsing users through the “Cookie”, to anonymously identify the most attractive content for users and to know if the user repeats their visit.

Advertising cookies: These types of cookies allow us to expand the information of the advertisements shown to each anonymous user on the CARMELA websites. Among others, the duration or frequency of viewing advertising positions, the interaction with them, or the user's browsing patterns and/or behaviors are stored as they help create a profile of advertising interest. In this way, they allow us to offer advertising related to the user's interests.

You can withdraw your consent related to this Cookies Policy at any time, for which you must delete them from the storage of your equipment (computer or mobile device) through the settings and configurations of your Internet browser.

Unless you have adjusted your browser settings, our system will create cookies when you visit our Website. Please note that all browsers allow changing these settings.

•        Chrome , from http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647
•        Safari , from http://support.apple.com/kb/ph5042
•        Explorer , from http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9
•        Firefox , fromhttp://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

Everything related to Google cookies, both analytical and advertising, as well as their administration and configuration can be consulted at:

•        http://www.google.es/intl/es/policies/technologies/types/
•        http://www.google.es/policies/technologies/ads/
•        https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

If you decide to disable Cookies, we will not be able to offer you some of our services, such as staying identified or keeping purchases in your cart.

 

THIRD PARTY TOOLS

We use third-party tools that help us provide you with a better browsing experience through our websites. These tools have their own privacy policies that we provide below and Grupo CARMELA is not responsible for any changes that these policies may undergo, since they are beyond our reach.

This tool is:

Connectif: Helps us highlight products, improve shopping cart management and provide you with tailored products and offers so that your browsing experience on our website is perfect. You can consult their privacy policy at https://www.connectif.ai/privacy-policy/.

REGULATORY BASIS

REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of April 27, 2016, relating to the protection of natural persons with regard to the processing of personal data and the free circulation of these data.

Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSI).

LIST OF COOKIES WE COLLECT

The following table lists the cookies we collect and the information they store.

_fbp used by Facebook for advertising services

_ga Google Analytics visitor tracking

_gat improve efficiency in the Google Analytics network

_gid Google Analytics viewer behavior

_uetmsclkid BingAds ad tracking

popupdisplay1 website po-ups management

PrestaShop-*prestashop cookie modules website optimization

__lglaw generates the notice to notify the user about the use of cookies

COOKIE UPDATE

The cookies https://carmelashoes.com/ can be updated, so we recommend that you review our policy periodically.